AutoForum NY 2020

 
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Overview

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Best Practices and Strategies from Top Performers

The 2020 emPOWER Airport Summit provides an unprecedented opportunity for travel and hospitality executives to come together and learn from customer experience leaders across industries as well as top performers in the travel and hospitality business.

How do airports reach the top and stay there? The Summit will feature presentations by leaders who will share their expertise and business strategies for elevating and managing the customer experience and how they consistently maintain a high level of performance.

Topics include best practices in customer service, customer communications, using technology to enhance the airport experience, key trends to increase non-aeronautical revenue and successful management of on- and off- airport vendors.

This event has been designed to help our clients fully explore the drivers and barriers that contribute to customer experience, and how to adapt to succeed in the future.